FAQ

Q: What will I need in order to watch the films of FILMSCHOOLFEST MUNICH?

You’ll need

  • a device (smartphone, tablet, laptop, or computer) running Windows 8.1, MacOS 10.9, or Android 6.0 M or higher and one of the following browsers (preferably the latest version): Safari, Chrome, Firefox, Edge. Linux systems require a DRM plugin.
  • an Internet connection
  • a ticket ID
  • optional: good speakers, a projector and an appetite for film

Q: Can I watch content in HD?

Yes. All of the films are available in HD.

Q: What will playback look like if I have a bad Internet connection?

We automatically adjust the quality of the films to your Internet connection and device. If you have a slow Internet connection, the movie may not play in the best possible quality.

Q: Why is my video timing out?

The most common reason for suboptimal streaming is an unstable Internet connection, which can lead to dropouts.

If the film stutters or stalls during playback, it is best to reload the page. You can pause the film, reload the page, and then restart the film. You can also jump to the point where playback was interrupted. Playing the film in a different browser may also be an option.

Q: Can I delete browser cookies while streaming a film?

This is not recommended. Although playback itself will not be affected, this will hinder seamless navigation within the program.

Q: When can I watch the films?

The films are available online from November 12 (8:30 pm Central European Time) to November 22, 2020 (midnight CET). You decide when you’d like to watch them.

Q: When can I buy tickets?

Festival passes are available from November 7, 2020. Tickets for program blocks as well as tickets for individual films may be purchased from the beginning of the festival on November 12 until November 22, 2020.

Q: How much do tickets cost?

We offer three kinds of tickets:

Individual ticket (incl. Q&A) for 0.99 EUR

Ticket for a program block (5 designated films with Q&As) for 3.99 EUR

Festival pass (access to all paid festival content, including Q&As) for 12.99 EUR

More details about the different kinds of tickets and their prices can be found here.

Q: How do I buy a ticket?

Go to the Film ABC and select a film you’d like to watch. This takes you to the page that describes that film in detail. There, tickets are available through the player embedded in the large film still. Within the player, you can decide whether you’d like to buy a ticket for a single film or a ticket for a curated program block of five designated films.

Q: How will I know if my ticket purchase was successful?

When the transaction is completed, the player will display the ticket ID. Additionally, you will receive a confirmation e-mail via the e-mail address you entered when purchasing the ticket through the player. This e-mail message will contain the ticket ID.

Q: What payment methods are available for ticket purchases?

You can pay via your PayPal account. If you don’t have one yet, please apply for it promptly, as it may take a few days for PayPal to activate it.

Q: Do I need to watch the film immediately after purchase?

No. You may watch the film/program at a later time if you choose. To do so, you will need the ticket ID that we sent you in the confirmation e-mail.

Please click on the link labeled “I already have a ticket ID” in the film still and enter your ticket ID. Please note that the festival content is available only until midnight (CET) on the evening of November 22, 2020.

Q: Do I need to watch the complete program right after I start streaming?

No. The program is available for 48 hours from the time you press the play button to start streaming (but not later than midnight CET on the evening of November 22, 2020).

Q: I already have a ticket ID. How can I watch the film?

In the player view, the words “I already have a ticket ID” appear under the “Film 0.99 EUR” button. When you click on it, you will be asked to enter the ticket ID. Then press the “Film” or “Program” button (depending on which ticket ID you have).

Q: Is there a way to watch all the festival content (= festival pass)?

Yes, there is. The festival pass, which costs 12.99 EUR, provides access to all paid festival content including Q&As. From the time when the play button is pressed to start streaming a film/program, that content will be available for a period of 48 hours (but not later than midnight CET on the evening of November 22, 2020). Tickets go on sale on November 7. The free content is accessible without a festival pass or ticket ID.

Q: How can I purchase a festival pass?

Use the Film ABC to select “Festival Pass” (under F). The page offering details of the festival pass will enable the purchase. You will receive the festival pass via the player embedded in the large film still. You can then redeem your festival pass (with the ticket ID) on the pages of the respective films. For technical reasons, only one festival pass may be purchased per browser.

Q: How can I watch a film?

If you have purchased a ticket ID via the embedded player and the festival is in progress, the film will start when you click on “Film” (the program when you click on “Program”).

Q: I’ve purchased a ticket, but the film won’t play. What can I do?

  1. Refresh the window and then check again whether playback is possible.
  2. Check whether you have received an e-mail with the ticket ID.
  3. Check whether the payment transaction was completed or still needs to be authorized or has failed.
  4. Check whether the browser is up to date and install the latest version if necessary. Then close the page and open it again.

Q: How often can I watch the films for which I’ve bought tickets?

Ticket IDs may be redeemed once from the start of the festival at 8:30 pm CET on November 12 until midnight CET on the evening of November 22, 2020.

From the time when the play button is pressed to start streaming the content that has been selected, this content will be available for a period of 48 hours (but no later than midnight CET on November 22, 2020). This also applies to festival passes (48 hours per film/program).

Q: Is it possible to download the films?

No. Streaming is the only option.

Q: What language are the films in?

The films of FILMSCHOOLFEST MUNICH are shown in their original English version (with English subtitles in some cases) or in their original language with English subtitles. The language of the festival (for events and Q&As) is English.

Q: Why does the Film ABC list a different duration/runtime than the player?

The duration listed in the Film ABC is the net runtime of the film(s) in a program. The total length of the streaming content may be significantly longer as a result of discussions with the directors after each film. The player indicates the total length of the streaming content.

Q: Are the films available worldwide?

Yes, the films may be streamed worldwide — for 10 days.

Q: Is there free content as well?

Yes. Our teaser videos for the films are available free of charge on our YouTube channel and should whet your appetite for the films!

In addition, the Opening and Award Ceremony are free of charge.

Q: Are there any age restrictions?

Yes. The films of FILMSCHOOLFEST MUNICH are available only to persons 18 years of age or older; they have not been rated by the German film industry. A parental control interface (www.age-label.com) has been implemented which is recognized by the major parental control programs.

Q: How can I vote for the Audience Award?

At the end of each film, you’ll see an option to vote; you may award 0–5 stars. If you wish to rate the film prior to that, you can make use of the “thumbs up” button. It will be possible to vote for the Audience Award until Thursday, November 19, 2020 at 6 pm CET.

Q: How does FILMSCHOOLFEST MUNICH use my data?

We make every effort to handle your data as safely and fairly as possible. Here is our privacy policy (in German) for more details.

For the online edition of our festival, we are using a player supplied by the German streaming provider Pantaflix.

Q: Any other questions?

If you have any other questions, please contact us by e-mail at filmschoolfest@filmfest-muenchen.de

In order to be able to offer assistance as quickly as possible, we kindly ask you to provide detailed information about the problem and the system used (Which device? Which operating system? Which browser? Which version? Are cookies allowed?). Please include a screen shot in your e-mail.

 

We offer support via e-mail from 9 am to 9 pm CET during the festival period.